Privacy Policy
Last updated: 10 September 2026
1. Who We Are
Studmarc is operated by Landmark Street Furniture Limited, a company registered in England and Wales under company number 11435496.
For the purposes of applicable data protection and privacy laws, Landmark Street Furniture Limited is the controller of the personal information described in this Privacy Policy.
Contact details
Landmark Street Furniture Limited
Trefeglwys Road
Caersws
Powys
SY17 5HH
United Kingdom
Email: [email protected]
Telephone: +44 (0)1686 807450
This Privacy Policy explains how we collect, use, store and share personal information when you visit studmarc.com, contact us, request a quotation, purchase products or otherwise interact with Studmarc.
We process personal information in accordance with applicable privacy and data protection laws, including UK data protection legislation and, where applicable, privacy laws in other countries in which we do business.
2. Personal Information We Collect
The personal information we collect depends on how you interact with us.
It may include:
- Your name and job title.
- The organisation you work for.
- Billing and delivery addresses.
- Email address and telephone number.
- Account and login information where you create an online account.
- Details of enquiries, quotations, orders and purchases.
- Delivery and fulfilment information.
- Communications between you and Studmarc.
- Marketing preferences.
- Information necessary for accounting, invoicing and record keeping.
- Technical information relating to your use of our website, such as your IP address, browser type, device type, operating system and approximate location.
- Information about how you use our website, including pages viewed, products viewed or searched for, referring pages and the time spent on our website.
We do not store full payment card details in our own databases. Where you make a card payment, your payment information is processed by the relevant payment service provider or payment gateway.
3. How We Collect Your Information
We normally collect personal information directly from you when you:
- Place an order.
- Request a quotation.
- Contact us by telephone, email or through the website.
- Create or use an online account.
- Subscribe to marketing communications.
- Communicate with our sales or customer service teams.
- Attend an event, training session or other activity operated by Studmarc.
- Browse or interact with our website.
We may also receive business contact information from the organisation you work for, another person acting on your organisation’s behalf, delivery or payment providers, or other legitimate business sources.
Technical and website usage information may be collected automatically through cookies and similar technologies. More information is available in our Cookie Policy.
4. How and Why We Use Your Personal Information
We only use personal information where we have an appropriate reason and legal basis for doing so.
Processing orders and providing our products
We use information such as your name, contact details, billing information and delivery address to:
- Process orders.
- Provide quotations.
- Manufacture or source products where required.
- Arrange delivery.
- Provide order updates.
- Manage returns, warranties or other after-sales services.
Where you are purchasing as an individual, this processing is generally necessary to enter into or perform a contract with you.
Where you are acting on behalf of an organisation, we generally process your information because it is necessary for our legitimate interests in supplying products and managing our commercial relationships.
Responding to enquiries
We use your contact details and correspondence to respond to questions, technical enquiries, specification requests and requests for quotations.
We do this where necessary to take steps towards entering into a contract or because we have a legitimate interest in responding to potential and existing customers.
Managing customer and business relationships
We may process business contact and correspondence information to manage our relationships with customers, architects, contractors, distributors, suppliers and other organisations.
This is based on our legitimate interest in operating and developing our business.
Accounting and legal obligations
We retain certain information relating to orders, invoices, payments and transactions to:
- Maintain appropriate financial records.
- Meet tax and accounting requirements.
- Comply with legal and regulatory obligations.
- Establish, exercise or defend legal claims.
Where required, this processing is based on a legal obligation or our legitimate interests in protecting and managing our business.
Improving and securing our website
We may use technical and usage information to:
- Maintain the security of our website.
- Diagnose technical problems.
- Prevent fraud or misuse.
- Understand how visitors use the website.
- Improve website performance, usability and content.
- Measure the effectiveness of our marketing.
Essential processing may be carried out on the basis of our legitimate interests in operating a secure and effective website.
Where consent is legally required for analytics, advertising or other non-essential cookies, these technologies will be used in accordance with the choices you make through our cookie controls.
Marketing
Where permitted by law, we may use your contact information to tell you about Studmarc products, services, technical information or other content that we believe may be relevant to you.
We may do this with your consent or, where permitted, on the basis of our legitimate interests in marketing our products and services to existing or prospective business customers.
You can opt out of marketing communications at any time by using the unsubscribe option included in an email or by contacting us at [email protected].
Opting out of marketing will not prevent us from sending communications that are necessary to fulfil an order, respond to an enquiry or administer an existing customer relationship.
5. Cookies and Website Tracking
Studmarc.com uses cookies and similar technologies for purposes including:
- Operating essential website functionality.
- Maintaining shopping basket and checkout functions.
- Remembering preferences.
- Website security.
- Understanding website usage.
- Measuring website performance.
- Measuring the effectiveness of marketing campaigns.
Some cookies are placed by third-party service providers.
Depending on the cookies and services enabled on the website, these third parties may collect information such as your IP address, device identifiers and information about your interaction with the website.
Where required by law, non-essential cookies will only be used in accordance with your cookie preferences.
You can review or change your preferences using the cookie controls available on our website.
For more information, please see our Cookie Policy.
6. How We Share Personal Information
We do not sell your personal information for monetary consideration.
We may share personal information with organisations that help us operate our business and provide products and services to you.
These may include:
- Manufacturers and subcontractors involved in fulfilling an order.
- Couriers, freight companies and logistics providers.
- Payment processors and payment gateway providers.
- Website, hosting and IT service providers.
- Customer relationship management, email and communication providers.
- Analytics and advertising service providers where applicable.
- Accountants, insurers, legal advisers and other professional advisers.
- Government authorities, regulators, courts or law enforcement bodies where disclosure is required or permitted by law.
We only disclose information that is reasonably necessary for the relevant purpose.
Where a third party processes personal information on our behalf, we take appropriate steps to ensure the information is handled securely and in accordance with applicable data protection requirements.
We may also disclose information where necessary to protect our legal rights, investigate fraud or misuse, comply with a legal obligation, or protect the rights, property or safety of Studmarc, our customers or others.
Aggregated or anonymised information that does not identify an individual may be used or shared for statistical, research, planning or commercial purposes.
7. International Transfers
Studmarc is based in the United Kingdom, but some of the companies that provide services to us may process or store personal information in other countries.
This can include countries outside the United Kingdom or European Economic Area.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable data protection law.
Depending on the destination and service provider, these protections may include:
- Transfer to a country recognised as providing an adequate level of data protection.
- Use of approved contractual protections.
- Participation by the recipient in an applicable recognised data transfer framework.
- Other safeguards or legal mechanisms permitted by applicable data protection law.
You may contact us at [email protected] if you would like further information about the safeguards relevant to your personal information.
8. How Long We Keep Personal Information
We do not keep personal information for longer than reasonably necessary.
The period for which information is retained depends on the purpose for which it was collected and any legal, regulatory, tax, accounting, warranty or contractual requirements that apply.
For example:
- Order, transaction and accounting records may be retained for the period required by UK tax, accounting and company law.
- Customer correspondence may be retained for as long as reasonably necessary to manage the customer relationship, respond to disputes or provide ongoing support.
- Enquiry and quotation information may be retained where there is a reasonable prospect of an ongoing commercial relationship.
- Marketing information may be retained until you unsubscribe, withdraw consent or we determine that the information is no longer required.
- Technical and analytics information is retained according to the settings and retention periods of the systems and cookies used on our website.
Information may be retained for longer where reasonably necessary for the establishment, exercise or defence of legal claims.
When personal information is no longer required, we will delete it, anonymise it or otherwise securely dispose of it.
9. Protecting Your Information
We use appropriate technical and organisational measures designed to protect personal information against:
- Unauthorised access.
- Loss or destruction.
- Unauthorised disclosure.
- Alteration.
- Misuse.
Access to personal information is restricted to employees, contractors and service providers who reasonably require access for legitimate business purposes.
No method of transmitting or storing information can be guaranteed to be completely secure, but we regularly consider the security measures appropriate to the information we process.
10. Your Data Protection Rights
Depending on where you live and the law that applies, you may have rights concerning your personal information.
Under UK data protection law, these may include the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your information in certain circumstances.
- Restrict processing in certain circumstances.
- Object to processing, including processing based on legitimate interests in certain circumstances.
- Object to direct marketing at any time.
- Request data portability where applicable.
- Withdraw consent where processing is based on your consent.
These rights are not absolute and may be subject to exemptions under applicable law.
To exercise any of these rights, contact us at:
or:
Landmark Street Furniture Limited
Trefeglwys Road
Caersws
Powys
SY17 5HH
United Kingdom
We may ask you for information reasonably necessary to confirm your identity before acting on a request. We will not normally ask you to provide more identification information than is necessary for this purpose.
11. Privacy Information for United States Residents
Studmarc supplies products internationally, including to customers in the United States.
Certain U.S. state privacy laws may give residents additional rights depending on the nature of our activities, the state in which the individual lives and whether the relevant law applies to Studmarc.
Where applicable, these rights may include the ability to:
- Request information about personal information collected about you.
- Request access to personal information.
- Request correction of inaccurate personal information.
- Request deletion of personal information.
- Request a portable copy of certain information.
- Opt out of certain uses of personal information for targeted advertising, sale or sharing where applicable.
- Appeal a decision concerning a privacy request where applicable.
- Exercise privacy rights without unlawful discrimination.
We do not sell personal information in exchange for money.
Some analytics, advertising or marketing technologies used on websites can, under certain U.S. privacy laws, fall within broader definitions of the terms “sale”, “sharing” or “targeted advertising” even where no money changes hands.
Where such laws apply to Studmarc, we will provide the controls and rights required by those laws.
U.S. residents can submit a privacy request by contacting:
Please include sufficient information for us to identify the relevant records and understand your request.
We may need to verify your identity before completing certain requests.
12. Do Not Track and Browser Privacy Signals
Some web browsers and devices allow users to send privacy signals such as Do Not Track (DNT) or other opt-out preference signals.
Because there is no single universally adopted standard for all browser privacy signals, we do not treat a DNT setting as a substitute for the cookie consent and privacy controls provided on our website.
Where applicable law requires us to recognise a legally binding browser-based privacy or opt-out signal, we will process that signal as required by law.
You can also control non-essential cookies directly through the cookie preference controls available on our website.
13. Automated Decision-Making
Studmarc does not itself use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.
Third-party providers, such as payment processors, may operate their own fraud prevention or security systems in accordance with their own privacy policies.
14. Children’s Privacy
Our website and products are intended for businesses and adults and are not directed towards children.
Customers placing orders through our website must be at least 18 years old.
We do not knowingly collect personal information from children through the website for marketing or commercial purposes.
If you believe that a child has provided personal information to us inappropriately, please contact [email protected].
15. Third-Party Websites and Services
Our website may contain links to websites, platforms or services operated by third parties.
Those organisations are responsible for their own privacy practices, and this Privacy Policy does not apply to personal information collected independently by third-party websites or services.
We recommend reviewing the privacy information provided by those organisations before providing personal information to them.
16. Complaints
If you have concerns about the way Studmarc has handled your personal information, please contact us first so that we can investigate the matter.
Email: [email protected]
UK residents also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection supervisory authority.
Further information is available at ico.org.uk.
Where another country’s privacy or data protection regulator has jurisdiction, you may also have the right to contact the relevant authority.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our business or website.
- Changes to the services and technology we use.
- Changes to applicable privacy legislation.
- Changes to the way we process personal information.
When we make changes, we will publish the updated Privacy Policy on this page and amend the Last updated date shown at the top.
Where a change materially affects how we use personal information and applicable law requires additional notice or consent, we will take appropriate steps to provide that notice or obtain consent.
18. Contact Us
If you have any questions about this Privacy Policy, how we use your personal information or your privacy rights, please contact:
Landmark Street Furniture Limited trading as Studmarc
Trefeglwys Road
Caersws
Powys
SY17 5HH
United Kingdom
Email: [email protected]
Telephone: +44 (0)1686 807450
Company number: 11435496